In an IT/ITES environment, it is important to establish a 360 view of projects (or processes in ITES) on a continuous basis and derive insights about their health. Further, there has to be an aggregation to the hierarchical levels viz. business units or service lines, under which they are classified. The complexity becomes much higher, when the number of projects grow.
Our experience over many years in observing, evolving and guiding delivery organizations both IT and ITES across geos has enabled us to derive a framework blending quantitative and qualitative aspects, giving vital insights to the Management.
Key aspects of our framework
- Contract repository of SLAs and Commitments
- Deliverable Trackers
- Client Pulse through Surveys, business review meetings, escalations and concerns
- Health cards based on the correlation of diverse factors
- Risk trackers at different levels
- Process and Standards towards Internal demonstrability